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Terms and
Conditions
Clients living in
central city areas will be liable for congestion
charge and parking fees incurred by dispensers
for all appointments.
These terms and
conditions are general and may vary slightly
across our network of dispensers. All terms and
conditions will be clearly printed on the
reverse of your order form and will be explained
to you.
Prices are based
on domiciliary appointments. Some branch outlets
may charge slightly more than the prices shown.
Please call if you are wish to discuss this.
60
day money back guarantee – Your hearing aids
are supplied with a 60 day money back guarantee.
Provided that the hearing aids, accessories and
all packaging are returned to us in their
original, as new, condition within this period.
Ear-moulds, custom tips and RIC speaker wires
are non-refundable and subject to a cost of
approx £30 per ear per wire and £30 per
ear-mould. Please call us in the first instance
if you are experiencing difficulties or
concerns.
Aftercare -
Is included in the purchase price unless
otherwise agreed at the point of sale.
Manufacturers guarantee
– Hearing aids will inevitably at some point break down due
to moisture, wax and skin or
dandruff particles. All hearing aids are
supplied with a standard 2 year manufacturer’s warranty for repair of
mechanical or physical fault, commencing from
the date of first fitting. This warranty allows
for fault to be repaired or parts to be replaced free
of charge within this period by the
manufacturer. Your supplying company shall
endeavour to provide reasonable assistance
in making use of this warranty, which may at
times require you to send the aid to us
('special delivery' only). The
warranty can, if necessary, be redeemed by any
other dispenser/company as authorised by the
manufacturer of the aids.
Items NOT covered:
ear-moulds and RIC speaker wires are NOT
covered. 2 RIC speaker wires will be replaced
free of charge, and are thereafter chargeable
(except wit Widex, who will replace as and when
required).
The warranty
can be extended from 2 years to 3, 4 or 5 years,
within the trial period only, at cost.
Liability for damage arising from
accidental damage, misuse, water damage, or
attempted repair by persons other than those
authorised by us or by the manufacturer, are
specifically excluded from the guarantee. This
includes battery doors - these are fragile so
please be careful.
Loss /
Damage of Aids
–
We strongly advise you to insure
your hearing aids against loss or accidental
damage. We advise using home contents insurance
(as a ‘special item - all risks’), or call Barry
Fenton Insurance Brokers to arrange a special
hearing aid insurance plan – Tel. 01724 864 307.
Repairs
– Please contact your dispenser using
the number on their business card. We retain
the right to charge for call-outs that are a
result of continued improper maintenance of your
hearing aids.
Regulating Body:
All hearing aid dispensers must be registered
with the Health Professions Council. For more
information please visit
http://www.hpc-uk.org/
T he above clauses
do not affect your
statutory rights |
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