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Testimonials
We have
limited our testimonials below to a few genuine
emails received from clients fitted by
us with the latest digital hearing aids, rather
than put in a list of statements that often look
made up.
We have
cut-and-pasted their emails here exactly as we
received them - Please do take the time to read them.
(If you have been fitted with
hearing aids by us and would like to leave some
feedback please email us and we will gratefully add your
comments)
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1.
This email was received off Mr Barnes
(Putney, London) who was fitted with two Widex Passion-10 RIC
digital hearing aids in August 2008.
John,
I want to
put into writing how very pleased I've been in
all my interactions with Crystal Hearing. All
aspects of the service I received can only be
described as excellent and rated as outstanding.
I speak with some authority since before I
retired I was Dean of the European Quality
Management Colleges based in six EC Countries.
The Colleges taught executives and managers how
to achieve quality within their organisations
and how to deliver outstanding customer service.
Had you attended you would have achieved the top
five-star rating.
I would
have no hesitation in recommending Crystal
Hearing to anyone considering purchasing hearing
aids.
Regards,
Tony Barnes.
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2.
This email was received off Mr Boxall
(Cambridge) who was
fitted with two Widex Inteo
CIC
hearing aids
in May 2008.
Hi John,
Just a quick email to say
thanks for everything over the last few weeks in
getting my new aids sorted and matched for me.
I’d have to say initially that I was a little
apprehensive about “buying online”, particularly
with after-sale care but the truth is that your
service and professionalism has been absolutely
impeccable – nothing seems to have been too much
trouble. As mentioned to you I had initially
been to see a local independent Audiologist and,
aside of your more “realistic” prices, your
service has been head and shoulders above them.
As a relatively young person
(!) I was obviously concerned about aesthetics
as well as finding an Audiologist with the
technical competence to program modern digital
hearing aids. I’d read on several forums that
most aid matching problems and discomfort occur
because the Audiologist is not sufficiently
skilled or adept with computers to configure
them correctly. The INTEO’s are certainly tiny
and virtually invisible. As for the setup, you
get tops marks from me and I’d recommend you to
anyone with similar concerns or who needs
specialist attention.
Having had my hearing
restored quite simply ranks as one the best
things to happen to me – So it’s a really big
thank you to you!
Kind
regards
Mike
Boxall
Spectra Displays Ltd
Tel:
+44 (0) 1954 261 ---
Fax: +44 (0) 1954 261 ---
www.spectra-displays.co.uk
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3.
This email was received off Mr Allender (North
London) who was fitted with a pair of
digital
receiver-in-the-canal hearing
aids in September 2007. Mr Allender was happy
with his new hearing aids but did unfortunately experience a
few post fitting problems, and whilst problems do
occasionally
occur it is of utmost importance to us that we deal with them promptly and
adequately:
Dear John,
Thanks for your e-mail yesterday. I hope you’ve
had a good holiday. The little parcel arrived
this morning – neatly and beautifully packed –
with your note:
“RHS repaired 0728H166D / LHS replaced
0810H1797”
I put new batteries in both (10 minutes ago) and
they are in my ears, switched on, right now.
I have to say that the LHS gave a hiss a couple
of minutes ago. I cupped my hand over my left
ear to check that the thing is ON and I heard
the starting up tune again. That was 4 minutes
ago, and it seems OK since. A bit worrying
still.
It would be interesting to hear from Phonak to
know exactly what caused the problem in the
first place…what kind of technical fault could
it have been (your guess was battery contact).
I will, of course, report if I get more
problems.
Your service, as always, was, and is, superb!
In fact the best I have ever received from any
company with which I have had technical
problems, over many years.
Regards, Stephen
PS I am pushing the “Send” button on my PC 10
minutes after I’ve written the lines above – and
both L and R are functioning well!
From: Stephen Allender
first
T R
AIN
©
Email:
allender@first-train.com /
Website:
www.first-train.com
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4.
This email was received off Mr Stephen Davies
(Basingstoke) who ordered a Phonak iCom BluetoothTM accessory
for his daughters Naida power hearing aids:
Hi John,
Just recently returned from holiday. Got
your answer phone message reference the ICOM
we purchased. Thanks for getting it sent so
quickly, in fact it came the next day! Our
audiologist was as interested as us and
offered to see us two days later and paired
the ICOM to Maddy’s Nadia hearing aids.
So far they are very good and are highly
recommended! She can talk to family using
the blue tooth and mobile phone, plug the
ICOM into just about any media source, but
more important she now uses it with a
Smartlink FM device for school. Only short
fall is the neck loop being adult size,
however, a very minor point.
Thank you again for honouring the price you
quoted and for the fast delivery.
Best Wishes
Steve Davies
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