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Testimonials
Testimonials shown on websites are often
disregarded because they look made up.
We have
limited our testimonials below to two genuine
emails received from clients fitted by
us with the latest digital hearing aids. We have
cut and pasted their emails here exactly as we
received them.
Please do read them.
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1.
This email was received on by Mr Boxall who was
fitted with two Widex Inteo
CIC
hearing aids
in May 2008.
Hi John,
Just a quick email to say
thanks for everything over the last few weeks in
getting my new aids sorted and matched for me.
I’d have to say initially that I was a little
apprehensive about “buying online”, particularly
with after-sale care but the truth is that your
service and professionalism has been absolutely
impeccable – nothing seems to have been too much
trouble. As mentioned to you I had initially
been to see a local independent Audiologist and,
aside of your more “realistic” prices, your
service has been head and shoulders above them.
As a relatively young person
(!) I was obviously concerned about aesthetics
as well as finding an Audiologist with the
technical competence to program modern digital
hearing aids. I’d read on several forums that
most aid matching problems and discomfort occur
because the Audiologist is not sufficiently
skilled or adept with computers to configure
them correctly. The INTEO’s are certainly tiny
and virtually invisible. As for the setup, you
get tops marks from me and I’d recommend you to
anyone with similar concerns or who needs
specialist attention.
Having had my hearing
restored quite simply ranks as one the best
things to happen to me – So it’s a really big
thank you to you!
Kind
regards
Mike
Boxall
Spectra Displays Ltd
Tel:
+44 (0) 1954 261 ---
Fax: +44 (0) 1954 261 ---
www.spectra-displays.co.uk
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2.
This email was received on 26/06/08 by Mr
Allender who was fitted with a pair of
digital
receiver-in-the-canal hearing
aids in September 2007. Whilst satisfied with
his hearing aids Mr Allender did experience a
few post fitting problems. Problems do
occasionally
occur but we always deal with them promptly and
professionally:
Dear John,
Thanks for your e-mail yesterday. I hope you’ve
had a good holiday. The little parcel arrived
this morning – neatly and beautifully packed –
with your note:
“RHS repaired 0728H166D / LHS replaced
0810H1797”
I put new batteries in both (10 minutes ago) and
they are in my ears, switched on, right now.
I have to say that the LHS gave a hiss a couple
of minutes ago. I cupped my hand over my left
ear to check that the thing is ON and I heard
the starting up tune again. That was 4 minutes
ago, and it seems OK since. A bit worrying
still.
It would be interesting to hear from Phonak to
know exactly what caused the problem in the
first place…what kind of technical fault could
it have been (your guess was battery contact).
I will, of course, report if I get more
problems.
Your service, as always, was, and is, superb!
In fact the best I have ever received from any
company with which I have had technical
problems, over many years.
Regards, Stephen
PS I am pushing the “Send” button on my PC 10
minutes after I’ve written the lines above – and
both L and R are functioning well!
From: Stephen Allender
first
T R
AIN
©
Email:
allender@first-train.com /
Website:
www.first-train.com |
