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Testimonials
We have
limited our testimonials below to a few genuine
emails received from clients fitted with the
latest digital hearing aids, rather than show a
list of brief statements that often look made
up, and have cut-and-pasted the emails exactly
as we received them - Please do take the time to
read them.
Also to the right are some genuine letters sent
in.
(If you have been
fitted with hearing aids by us and would like to
leave some feedback please email us and we will
be pleased to add your comments)
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1. Retired gentleman with busy social life and
an avid bird watcher
(Widex Passion 115's)
John,
I want to
put into writing how very pleased I've been in
all my interactions with Crystal Hearing. All
aspects of the service I received can only be
described as excellent and rated as outstanding.
I speak with some authority since before I
retired I was Dean of the European Quality
Management Colleges based in six EC Countries.
The Colleges taught executives and managers how
to achieve quality within their organisations
and how to deliver outstanding customer service.
Had you attended you would have achieved the top
five-star rating.
I would
have no hesitation in recommending Crystal
Hearing to anyone considering purchasing hearing
aids.
Regards,
Tony Barnes (Putney,
London) - Aug 2008
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2. Retired
gentleman served by our affiliate in Leeds -
Mr Paul Minikin RHAD
Dear Mr. Lloyd
Thank
you very much for putting me in touch with
Paul Minikin. I now have a hearing aid for
each ear and am delighted with them.
I got on famously with
Paul and found him very professional and
courteous and even entertaining.
You will have to ask
him about the meal he had with us!
I have, and will
continue to recommend his services to
anyone.
Once again, many thanks
Yours faithfully
Mr L Richardson
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3.
Overseas client making
massive saving on his hearing aids (from
Australia!!)
(Oticon Dual XW with Streamer)
Dear John,
This is just a quick note
to thank you for your excellent service when you
fitted me with a pair of Oticon Dual hearing
instruments during my recent visit to the UK.
Not only am I very happy with them but also the
saving of about $4000 compared to purchasing the
same units here in Australia paid for a
substantial part of my trip to Europe!
On another note, the
outdoor sports enthusiasts amongst your clients
might be interested to learn of my experience in
wearing them while skiing – yes, it is winter
here and I am in the middle of my first week’s
skiing this season at Mt Hotham, which is about
a five hours drive northeast of Melbourne.
I can comfortably wear the
instruments under my skiing helmet and they
behave perfectly normally without any feedback.
The best part is the Bluetooth functionality.
With my phone in one pocket, my iPod (connected
to the Parma dongle) in the other and the Oticon
Streamer around my neck under my jacket I get
the benefit of music in stereo and access to the
phone, which answers automatically and
overrides the iPod when a call comes in. The
sound quality is excellent. I must say however
that I do get a few strange looks when I start
talking into my ski jacket.....
Thanks again,
Regards,
Roy Rose
Beaumaris, Vic., 3193, Australia
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4.
Younger
gentleman in busy working environment, family
man and active life
(Widex Inteo CIC's)
Hi John,
Just a quick email to say
thanks for everything over the last few weeks in
getting my new aids sorted and matched for me.
I’d have to say initially that I was a little
apprehensive about “buying online”, particularly
with after-sale care but the truth is that your
service and professionalism has been absolutely
impeccable – nothing seems to have been too much
trouble. As mentioned to you I had initially
been to see a local independent Audiologist and,
aside of your more “realistic” prices, your
service has been head and shoulders above them.
As a relatively young person
(!) I was obviously concerned about aesthetics
as well as finding an Audiologist with the
technical competence to program modern digital
hearing aids. I’d read on several forums that
most aid matching problems and discomfort occur
because the Audiologist is not sufficiently
skilled or adept with computers to configure
them correctly. The INTEO’s are certainly tiny
and virtually invisible. As for the setup, you
get tops marks from me and I’d recommend you to
anyone with similar concerns or who needs
specialist attention.
Having had my hearing
restored quite simply ranks as one the best
things to happen to me – So it’s a really big
thank you to you!
Kind
regards
Mike
Boxall (Cambridge)
Spectra Displays Ltd
Tel:
+44 (0) 1954 261 ---
Fax: +44 (0) 1954 261 ---
www.spectra-displays.co.uk May 2008
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5.
Dealing with aftercare issues on Phonak Audeo
RIC's
(Phonak
Audeo 9's)
This email was received
from Mr Allender (North London) who was fitted in September 2007. Mr Allender was
very happy
with his new hearing aids but did unfortunately experience a
few post fitting difficulties, of which we
consider
it of utmost importance to deal with promptly.
Dear John,
Thanks for your e-mail yesterday. I hope you’ve
had a good holiday. The little parcel arrived
this morning – neatly and beautifully packed –
with your note:
“RHS repaired 0728H166D / LHS replaced
0810H1797”
I put new batteries in both (10 minutes ago) and
they are in my ears, switched on, right now.
I have to say that the LHS gave a hiss a couple
of minutes ago. I cupped my hand over my left
ear to check that the thing is ON and I heard
the starting up tune again. That was 4 minutes
ago, and it seems OK since. A bit worrying
still.
It would be interesting to hear from Phonak to
know exactly what caused the problem in the
first place…what kind of technical fault could
it have been (your guess was battery contact).
I will, of course, report if I get more
problems.
Your service, as always, was, and is, superb!
In fact the best I have ever received from any
company with which I have had technical
problems, over many years.
Regards, Stephen
PS I am pushing the “Send” button on my PC 10
minutes after I’ve written the lines above – and
both L and R are functioning well!
From: Stephen Allender
(North London)
first
T R
AIN
©
Website:
www.first-train.com
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6.
Bluetooth Hearing Aids - A Testimonial
(Phonak Audeo
9 YES with MyPilot and iCom)
Background: moderate to severe bilateral
hearing loss due to meningitis in childhood.
For many years, despite advice to the
contrary, I had coped with a variety of
different aids, mostly bulky full shell
in-the-ear instruments and only on my “best”
side. As my existing hearing aid was due for
renewal I decided to explore what new
technological developments there had been in
recent years, and to re-visit the issue of
one instrument versus two.
I found Crystal Hearing via a Google search.
I explored the website and it seemed to
reflect a professional approach. In the
meantime I had discovered Bluetooth as
applied to hearing aids and this seemed to
offer a lot of benefits to me. So I began to
ask John a few initial queries and attended
for a hearing test and discussion. The
arguments for two hearing aids versus one
made me want to at least try it – and the
options that John offered if I was not happy
with anything gave me the confidence to give
it a go.
After a short time the two instruments
arrived. Instantly I could tell that, while
some of the hearing programmes in the
instrument would need adjusting, speech
perception was noticeably better from the
off. Pairing with my Bluetooth enabled mp3
player was easy and after adjustment the
sound quality available is very acceptable
indeed. Mobile music at last without having
to remove a hearing aid.
I have also paired the iCom with a Bluetooth
transmitter attached to a stethoscope for
work purposes. This is a tremendous boon for
me as I can now carry out my work without
interruptions to remove and replace hearing
aids, thus avoiding any risk of damage to
the aids.
As well as the overall performance and the
Bluetooth functionality, an excellent fit
was achieved with the small in-the-ear power
shells my hearing loss required. They occupy
less space in the ear and are more
comfortable than full-shell ITEs, despite
the added pieces behind-the-ear.
The Audeo's I received from John are much
more complex than the equivalent instruments
of even 5 years ago, and in line with that
they do require some time to set up
optimally. John proved to be extremely
thorough, patient and professional during
this whole process. I am delighted with the
service and the end result.
Simon Walker (Chelsea, London) - May 2009
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7.
Active lady requiring high performance
hearing aids for social life
(Phonak
Audeo 9 YES with MyPilot and iCom)
Hi John,
As you know, I was very upset when my old CIC's
died and I found out the audiologist that I
bought them from had retired. I spent a long
time finding him and had to travel 2 hours each
time to see him but in the end after many
adjustments and a long time getting used to my
new aids, I was happy.
After much research on the internet, I came upon
your name on one of the forums written by one of
your clients who was commending your service. I
then did further searches and I found that your
prices were excellent as well - the cheapest I
could find. I was a bit hesitant contacting you
because I knew I would compare you to my old
audiologist and knew it would
be difficult for anyone to fill his shoes. I am
so glad that in the end I
did call you. Your dedication to my situation
and the time you spent setting up suitable aids,
assuring that the fit was perfect and that I did
not waste money buying all of the gadgets which
you knew I would not use, was exemplary.
You gave me unquestionable advice, service and
aftercare with excellent prices all in the
convenience of my home. I have already
recommended you to people, some of which have
already contacted you as you know and I will
continue to do so.
Best regards,
Lisa
E.Sussex
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