Hearing Aid Companies : Testimonials about Crystal Hearing Dispensers (Digital Hearing Aids)

We have limited our testimonials below to a few genuine emails received from clients fitted with the latest digital hearing aids, rather than show a list of brief statements that often look made up, and have cut-and-pasted the emails exactly as we received them - Please do take the time to read them.

(If you have been fitted with hearing aids by us and would like to leave some feedback please email us and we will be pleased to add your comments)

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2. Retired gentleman served by our affiliate in Leeds - Mr Paul Minikin RHAD

Dear Mr. Lloyd

Thank you very much for putting me in touch with Paul Minikin. I now have a hearing aid for each ear and am delighted with them.

I got on famously with Paul and found him very professional and courteous and even entertaining.

You will have to ask him about the meal he had with us!

I have, and will continue to recommend his services to anyone.

Once again, many thanks

Yours faithfully

Mr L Richardson

3. Overseas client making massive saving on his hearing aids (from Australia!!)

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4. Younger gentleman in busy working environment, family man and active life

Just a quick email to say thanks for everything over the last few weeks in getting my new aids sorted and matched for me. I’d have to say initially that I was a little apprehensive about “buying online”, particularly with after-sale care but the truth is that your service and professionalism has been absolutely impeccable – nothing seems to have been too much trouble. As mentioned to you I had initially been to see a local independent Audiologist and, aside of your more “realistic” prices, your service has been head and shoulders above them.

As a relatively young person (!) I was obviously concerned about aesthetics as well as finding an Audiologist with the technical competence to program modern digital hearing aids. I’d read on several forums that most aid matching problems and discomfort occur because the Audiologist is not sufficiently skilled or adept with computers to configure them correctly. The INTEO’s are certainly tiny and virtually invisible. As for the setup, you get tops marks from me and I’d recommend you to anyone with similar concerns or who needs specialist attention.

Having had my hearing restored quite simply ranks as one the best things to happen to me – So it’s a really big thank you to you!

Mike Boxall (Cambridge)
Spectra Displays Ltd
Tel: +44 (0) 1954 261 ---
Fax: +44 (0) 1954 261 ---
www.spectra-displays.co.uk May 2008

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This email was received from Mr Allender (North London) who was fitted in September 2007. Mr Allender was very happy with his new hearing aids but did unfortunately experience a few post fitting difficulties, of which we consider it of utmost importance to deal with promptly.

Thanks for your e-mail yesterday. I hope you’ve had a good holiday. The little parcel arrived this morning – neatly and beautifully packed – with your note:

I put new batteries in both (10 minutes ago) and they are in my ears, switched on, right now.

I have to say that the LHS gave a hiss a couple of minutes ago. I cupped my hand over my left ear to check that the thing is ON and I heard the starting up tune again. That was 4 minutes ago, and it seems OK since. A bit worrying still.

It would be interesting to hear from Phonak to know exactly what caused the problem in the first place…what kind of technical fault could it have been (your guess was battery contact).

Your service, as always, was, and is, superb! In fact the best I have ever received from any company with which I have had technical problems, over many years.

PS I am pushing the “Send” button on my PC 10 minutes after I’ve written the lines above – and both L and R are functioning well!

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6. Bluetooth Hearing Aids - A Testimonial

(Phonak Audeo 9 YES with MyPilot and iCom)

Background: moderate to severe bilateral hearing loss due to meningitis in childhood.

For many years, despite advice to the contrary, I had coped with a variety of different aids, mostly bulky full shell in-the-ear instruments and only on my “best” side. As my existing hearing aid was due for renewal I decided to explore what new technological developments there had been in recent years, and to re-visit the issue of one instrument versus two.

I found Crystal Hearing via a Google search. I explored the website and it seemed to reflect a professional approach. In the meantime I had discovered Bluetooth as applied to hearing aids and this seemed to offer a lot of benefits to me. So I began to ask John a few initial queries and attended for a hearing test and discussion. The arguments for two hearing aids versus one made me want to at least try it – and the options that John offered if I was not happy with anything gave me the confidence to give it a go.

After a short time the two instruments arrived. Instantly I could tell that, while some of the hearing programmes in the instrument would need adjusting, speech perception was noticeably better from the off. Pairing with my Bluetooth enabled mp3 player was easy and after adjustment the sound quality available is very acceptable indeed. Mobile music at last without having to remove a hearing aid.

I have also paired the iCom with a Bluetooth transmitter attached to a stethoscope for work purposes. This is a tremendous boon for me as I can now carry out my work without interruptions to remove and replace hearing aids, thus avoiding any risk of damage to the aids.

As well as the overall performance and the Bluetooth functionality, an excellent fit was achieved with the small in-the-ear power shells my hearing loss required. They occupy less space in the ear and are more comfortable than full-shell ITEs, despite the added pieces behind-the-ear.

The Audeo's I received from John are much more complex than the equivalent instruments of even 5 years ago, and in line with that they do require some time to set up optimally. John proved to be extremely thorough, patient and professional during this whole process. I am delighted with the service and the end result.

Simon Walker (Chelsea, London) - May 2009

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7. Active lady requiring high performance hearing aids for social life

(Phonak Audeo 9 YES with MyPilot and iCom)

Hi John,

As you know, I was very upset when my old CIC's died and I found out the audiologist that I bought them from had retired. I spent a long time finding him and had to travel 2 hours each time to see him but in the end after many adjustments and a long time getting used to my new aids, I was happy.

After much research on the internet, I came upon your name on one of the forums written by one of your clients who was commending your service. I then did further searches and I found that your prices were excellent as well - the cheapest I could find. I was a bit hesitant contacting you because I knew I would compare you to my old audiologist and knew it would

be difficult for anyone to fill his shoes. I am so glad that in the end I

did call you. Your dedication to my situation and the time you spent setting up suitable aids, assuring that the fit was perfect and that I did not waste money buying all of the gadgets which you knew I would not use, was exemplary.

You gave me unquestionable advice, service and aftercare with excellent prices all in the convenience of my home. I have already recommended you to people, some of which have already contacted you as you know and I will continue to do so.

Best regards,

Lisa

E.Sussex