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hearing test Procedure

All hearing tests are free and no-obligation.

All hearing tests are undertaken by qualified Hearing Aid Dispensers all of whom must be registered with the Hearing Aid Council.

Hearing test appointments are generally carried out in the comfort of your own home, or other suitable place of your choice, using portable audiometric hearing testing equipment. Some of our affiliate hearing aid audiologists do work from hearing test centres and we can find the closest one to you if preferred.

Hearing tests normally take 45 minutes to 1 hour, allowing for:

  • A brief chat about your medical history regarding your hearing problems, previous hearing aid usage, and what prompted a hearing test.

  • Visual examination of the ears to check for any abnormalities or blockages.

  • Air conduction (AC) hearing test (compulsory) to determine the 'degree' of loss, using earphones resting on the ear. Sound signals of varying frequency/pitch are sent into the ear canal to the inner ear to determine the faintest sounds that you can hear.

  • Bone conduction (BC) hearing test (compulsory) to determine what the 'cause' of the hearing loss is, using a vibrating pad sitting on the bone/skull directly behind the ear. Sound signals of varying frequency/pitch are passed through the bone directly to the inner ear to measure the faintest levels sounds you can hear.

  • Loudness hearing test (not compulsory) to determine if you are hypersensitive to loud sounds, so that any subsequent fitting of hearing aids can be programmed accordingly to prevent further damage from loud sounds.

  • Clear explanation of the hearing tests results.

  • Unbiased recommendation of the most suitable hearing aid solution to suit your budget and lifestyle.

  • Placement of an order should you wish. No deposit is required at this stage.

Payment is taken on fitting of your new hearing aids - this is typically two weeks after the hearing test appointment. We prefer cheque or internet transfer, but can accept cash or card.

During the fitting we will digitally programme the hearing aids and give you advice on how to use them and look after them to ensure they last you well.

A follow up call will be made 2-3 weeks later to ensure you are fully satisfied with your new digital hearing aids.

All hearing aids have a 30-day full money back guarantee. This period will be extended to 60 days for clients experiencing difficulties.

Ongoing rehabilitation, advice and adjustments are included in the purchase price.

We offer a £50 for post purchase recommendations that results in a further purchase.

Call Freephone 0800 077 8248 for a Free Hearing Test

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Call 0800 077 8248 to book a hearing test. We cover London, the Home Counties, Marlow, Reading, Wycombe, Guildford, Oxford, Cambridge, Birmingham, Nottingham, Derby, Leicester, Sheffield, Manchester, Liverpool, Leeds, Cumbria / Lake District, Newcastle, GlasgowEdinburgh, Livingston, and across into Exeter, Devon and many other areas.

Hearing tests are a painless procedure and are carried out carefully by a qualified hearing aid audiologist. If you have any concerns about having a hearing test please discuss this with the dispenser who you see. The above hearing test procedure is typical of any hearing aid audiologist but may vary slightly. The hearing tests labelled compulsory must be carried out as stated in the Hearing Aid Council code of conduct. Loudness hearing testing is not compulsory, but is beneficial, and a sign of professional service.

If you have experienced a poor hearing test service please notify us of the dispensers name and the time and date of the hearing test.

All hearing tests are free, and therefore should not be charged for.

To find a hearing test centre or local audiologist near you please call us on 0800 077 8248.

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