Hearing aids under warranty

Your hearing aids will come with a warranty of between 2 and 5 years. This will be detailed on your receipt and the terms of service on the back of the receipt – a copy of which can always be supplied to you.

If your hearing aid is covered by warranty we need to have it returned to the (same) manufacturer for free repair.

Crystal Hearing is obliged to provide ‘reasonable assistance’ in expediting your use of manufacturers warranty.

We can either send the hearing aid to the manufacturer for you, or we can email you a covering letter to send it direct yourself to speed up the process. See below for loss in transit.

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Hearing aids NOT under warranty

If your hearing aid is not covered by warranty then we have two options:

• Send to the (same) manufacturer. Costs can vary widely between suppliers £75 – £155.
• Via an independent hearing aid repair specialist. Cost £95-£130.

It is YOUR choice which to use. Crystal Hearing will endeavour to help you keep your costs down though.

Note the repair price can be higher if the chipset is faulty (this is quite rare though but it does occur).

Re-shells incur extra charge.

We can obtain quotes for extra charges before proceeding.

Repairs come with a 6-month repair warranty

The independent specialist we use is Mary Hare Hearing Aid Repairs – and you can go direct to them yourselves now.

Many manufacturers will stop repairing their hearing aids after a set period – normally between 5 and 10 years (varying between the brands). This means you must use the independent repair shop, or buy new hearing aids.

See below for loss in transit.

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ATTENTION – LOSS IN TRANSIT FOR REPAIRS

Parcels can and have gone missing (very rarely though).

Under the terms of purchase as explained on your receipt (which you were asked to read) – it states that the client shall pay for insured post incurred for the return of hearing aids for repairs in the event of them having no insurance.

We strongly recommend you insure your hearing aids under your home contents insurance.

Or use ‘AssetSure’ Insurance Company (please quote introducer number 100030 for best quote). It may be cheaper to just get home contents insurance than to use AssetSure.

If we are sending your hearing aids off for you – we will ask you if the hearing aid is insured, or if you want to pay the fee for insured ‘special delivery’ postage.

If insured – we will send all hearing aids by Royal Mail ‘signed for recorded delivery’ for tracking – and in the event of loss in transit any claims for loss will be made under the client’s own insurance cover.

If not insured – we will send by ‘special delivery’ and invoice the client the cost. Charges are approximately £7-8 per £1500-£2000 parcel. We will provide proof of cost.

(Note the above does not apply to returns for remake within your money back period).