Privacy Policy – effective from March 2017

Crystal Hearing Limited will always endeavour to comply with the Data Protection Act 1998.

The principles are that:

  • Personal data shall be processed fairly and lawfully
  • Personal data shall be obtained only for one or more specified and lawful purposes
  • Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
  • Personal data shall be accurate and, where necessary, kept up to date
  • Personal data processed for any purpose or purposes shall not be kept for longer than is necessary
  • Personal data shall be processed in accordance with the rights of data subjects under this Act
  • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
  • Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data

 

Your personal data will be held and processed in accordance with the requirements and obligations of the Data Protection Act 1998. Crystal Hearing does not provide information to third parties for marketing purposes, but may pass enquiries on to affiliate businesses if we cannot help you in your area.

If you would like to see your records, requests should be made in writing to Crystal Hearing Limited, 170 Little Marlow Road, Marlow, Buckinghamshire, SL7 1HX.

The following Privacy Policy governs the online information collection practices of Crystal Hearing. Specifically, it outlines the types of information that we gather about you while you are using the www.crystalhearinguk.co.uk website (the “Site”), and the ways in which we use this information. This Privacy Policy does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, or through the mail).

Please read this Privacy Policy carefully. By visiting and using this website you agree that your use of our website, and any dispute over privacy, is governed by this Privacy Policy. Because the Internet is an evolving medium, we may need to change our Privacy Policy at some point in the future, in which case we’ll post the changes to this Privacy Policy on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use this website after we post any such changes, you accept the Privacy Policy as modified.

Crystal Hearing strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalised experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorised third party unless the business is sold or dissolve to maintain good customer care.

How we Gather Information From Users

Data is only collected when you fill in an online enquiry form on our website or if you call us and give the information. When you provide us with your email address, we may send you occasional emails; you can always easily opt out of these. We may add your email address to other electronic platforms that we use to target our audience and enhance your user experience with our website, products and services (for example our Blog – you can easily unsubscribe). Emails and Blogs will contain a reminder at the bottom to be removed from our list if desired.

How we Protect Your Information

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Do we use Cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. Our website uses cookies to help remember and process the items in your shopping cart, and to save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

What we do with the Information we Collect?

Like other Web publishers, we collect information to enhance your visit and deliver more individualised content and advertising. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we required comply by law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

Personally Identifiable Information collected by www.crystalhearinguk.co.uk may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Affiliated Sites, Linked Sites and Advertisements

Crystal Hearing expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on www.crystalhearinguk.co.uk pages, certain content that is actually created or hosted by a third party. Also, through www.crystalhearinguk.co.uk you may be introduced to, or be able to access, information, surveys, Web sites, features,  offered by other parties. Crystal Hearing is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. Crystal Hearing does not control the use of this technology by third parties or the resulting information, and are not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of Crystal Hearing and this policy.

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