These terms and conditions are for Crystal Hearing Limited and may vary slightly across our network of affiliated hearing aid dispensers. All terms and conditions for each dispenser are clearly printed on the reverse of your order form and will be explained to you.

Our intention is to give honest, professional advice and to work wholly ethically.

60 day money back guarantee

Your hearing aids and accessories are supplied with a 60-day money back guarantee or hearing aid exchange, provided that the hearing aids are and accessories are returned to us (in person or by secure post) in their original / as new condition (including packaging) within this period. We will work with you within this period to try and get the best results from the chosen hearing aids. £50 will be retained for this service. Ear-moulds are non-refundable. Used RIC speaker wires may be non-refundable for some suppliers.


Ongoing aftercare is included in the purchase price for 5 years, and 2 years for sales under £1000.

Clients shall pay for congestion charges and parking fees required for home aftercare visits.

Manufacturers warranty

All hearing aids are supplied with at least 2 year UK manufacturers warranty for repair of mechanical or physical fault, generally commencing from the date of order. This warranty allows for fault to be repaired or parts to be replaced free of charge within this period by the manufacturer only.

Items NOT covered: Ear-moulds and custom shells for RIC hearing aids. The cover for RIC speaker wires varies between manufacturer and will be explained
at the time of purchase.

International warranty varies between manufacturers. Please ask if moving abroad.

Liability for damage arising from accidental damage, misuse, water damage, or attempted repair by persons other than those authorised by us or by the manufacturer, are specifically excluded from the guarantee. This includes damage to battery doors. Repairs undertaken by third party persons or companies may invalidate your warranty.

Loss & Damage of Aids

Loss or Damage of Aids – Please insure your hearing aids against loss or accidental damage. We advise using home contents insurance, or with AssetSure Insurance (for a free quote click here – please quote introducer number 100030).

Clients shall pay for secure posting costs incurred by us to cover against loss of their hearing aids.

Regulating Body

Hearing aid dispensers must be registered with the Health & Care Professions Council. For more information please visit

Registered Hearing Aid Dispensers can use the post nominal letters RHAD.

The above clauses do not affect your statutory rights

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